FAQ
1. What products does Glamhaus offer?
We offer a curated selection of high-end beauty and lifestyle products, ranging from skincare, makeup, accessories, to exclusive fashion pieces. Our mission is to bring you the latest trends while ensuring quality and luxury in every item.
2. How do I place an order?
Placing an order is simple! Just browse through our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. You can pay securely through various payment options including credit/debit cards, PayPal, and more.
3. Do you ship internationally?
Yes, we offer international shipping! Glamhaus ships worldwide. Shipping rates vary depending on the destination and the weight of the package. You can check the shipping cost before completing your order at checkout.
4. How long will it take for my order to arrive?
Delivery times vary depending on your location. Domestic orders usually take 3-7 business days, while international orders may take up to 10-20 business days. You will receive a tracking number once your order has shipped.
5. Can I modify or cancel my order after placing it?
Once an order is placed, it is processed immediately to ensure fast delivery. Unfortunately, we cannot modify or cancel orders after they are confirmed. However, if there is an issue with your order, please contact us immediately at support@glamhaus.com, and we’ll assist you as best as we can.
6. What if I receive a damaged or incorrect item?
We take great care in packaging your items, but if you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We’ll guide you through the return or exchange process and ensure that the issue is resolved quickly.
7. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can track your package through the courier’s website or the tracking portal on our site.
8. Do you offer gift cards?
Yes! We offer gift cards in various denominations. Perfect for gifting the Glamhaus experience to your friends and loved ones. You can find them on our website under the “Gift Cards” section.
9. What payment methods do you accept?
We accept all major credit/debit cards, including Visa, MasterCard, American Express, as well as PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.
10. How do I know what size to order?
To ensure the best fit, please refer to our detailed size guide available on each product page. If you’re unsure, feel free to reach out to our customer support team at support@glamhaus.com for assistance.
11. Can I return or exchange an item?
We want you to love your purchase! If you’re not satisfied, we offer a 30-day return policy. Items must be in their original, unused condition with tags attached. Please visit our Return & Exchange page for full details.
12. How do I contact customer support?
If you have any questions or need assistance, our customer service team is here for you! You can reach us at support@glamhaus.com, or use the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
13. Do you offer wholesale pricing?
Yes! We offer wholesale pricing for retailers. If you’re interested in carrying Glamhaus products in your store, please reach out to us at wholesale@glamhaus.com for more information.
14. Is my personal information secure?
Absolutely! We take your privacy and security seriously. Glamhaus uses industry-standard encryption to protect your personal and payment information. Your data is never shared with third parties without your consent.
15. How do I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive updates on new products, exclusive promotions, and special events. You can also follow us on social media to stay connected with the latest trends and offers!